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If you have any questions, concerns, or feedback, please feel free to reach out to us. We are here to help!
Data We Collect
TubeRanker collects data explicitly provided by you in the course of using the website, which may include personal data. This includes:
- Account Information: Name, Email Address, and Password.
- Billing and Payment Information: Credit Card details and Billing Address.
- Invoicing Information: Company Name.
- YouTube Tool Data: Any information inputted into the offered SEO and productivity tools such as the Keyword Tool, Rank Tracker, including keywords, title, video descriptions, tags, hashtags, YouTube Channel, and Video URLs.
- Customer Support Data: Ticket information, name, and email address if provided.
Automatically Collected Data
TubeRanker also collects data automatically when you use our products and services, such as:
- Your use of the website and products (e.g., pages browsed, login behavior, and duration).
- Device and connection information (e.g., device type, browser type, connection geography, operating system).
- Information about how you arrived at our website (e.g., referrer website or search keywords used).
How We Use the Data
We use the data we collect for the following purposes:
- To enable secure account login and authentication.
- To provide the specific functions and services of the TubeRanker Basic and Advanced products as advertised on this site.
- To perform customer billing and record transactions.
- To provide invoices with your company information.
- To provide customer support, including resolving billing issues, responding to bugs or problems, or assisting with general knowledge queries.
- To send service-related notifications about problems, incidents, or important account-related information.
- To verify accounts for safety and security.
- To market, promote, and drive engagement of our products. We may send promotional communications via email or through ads on other platforms like Facebook and Google. You can opt-out of these communications at any time.
Google User Data
Your supplied Google User Data is used only for the purposes of providing the Services to you. We use this authorization to:
- Identify and retrieve all YouTube accounts linked to the Google Account for connecting one of these accounts to our app.
- Retrieve general YouTube channel & video information and analytics for displaying the ‘Performance’ and ‘Recommendations’ pages.